WORLD'S WORST MAZDA DEALERSHIP!!!!

[Nathan_MAZDA2]

Colliers Mazda, Acocks Green, Birmingham!
AVOID at all costs! 
they are utterly useless I've had a couple of problems with my 2 and they have made the whole experience horrible! 
latest screw up was the gear knob! the common problem of the numbers spinning.
Simple order another one no problem 4 days later no phone call so i popped in to see if it had arrivied.... it had so i asked "Could i have it then?" they replied "No it will need fitting and all the mechanics have gone home." i said "it's only a screw on I'll do it, I'll take the old one off first to exchange." they replied "No we have to do it so i can book you in 5 days later." its a 2 minute job i couldn't believe they couldn't fit it in any sooner. netherthe-less i booked it in and dropped it in this morning, they then rang me asking if the silver trim gear knob on my Mazda 2 Sport was an accessory.. i replied "no its a sport they come standard!" (they sell these FFS!) i went to collect it at 1 as i had said i would in the morning and it wasn't done they had ordered the wrong gear knob and left the old one half unscrewed i was going to go back in and mention it but i couldn't be bothered with them! however they did manage to re-grease my rear brake shoes which they believe was causing the knocking in the morning but the week before they had no idea what it was and just fobbed me off. with the numerous times I've been back forth to them they have not once offered me a courtesy car, i did enquire once they just said no (isn't a huge issue as i work 5mins from Mazda)

RANT OVER... FOR NOW!!

Nathan

[majki]

Write to headquarters , it's a shame that some b@@@@@@s doing bad name to Mazda

EDIT: Keep the language under control to avoid annoyance of other members.

[Nathan_MAZDA2]

yes i did think of this...
i may well do later this week!

[google09]

Don't wait, do it now 
If you call Mazda customer service to complain the dealer receives a problem report the same day and has to complete it and have it returned to Mazda within 3 working days, so do it and make sure you stick it to them during the telephone call 

[Wades]

Have mazda been employing ex-fiat dealers?

[ifrgtmyname]

I have a friend who wrote into the HQ and a few days later got a personal apology from the mechanic who served him. Someone has to put them in their place - don't allow yourself to be trampled on!

[Nathan_MAZDA2]

thanks for the advice guys
i will be writting a letter of complaint!
has anybody got the address or email address of Mazda UK?
On www.colliers.co.uk there is a section specifically for complaints! (must happen a lot!)

[cuke2u]

Have mazda been employing ex-fiat dealers?

Hi, no but there probably ex-ford ones  We had exactly the same experience with our gear knob, in the end the mechanic went and sheepishly got one from a showroom car  :
Chris

[Bassett]

Well i would have to say that Shaws of Mazda in bangor, is the worst mazda dealer because i was in the middle of purchasing a mazda 2 from them and as he took me out to look at the car, the front spoiler was cracked, and hanging off and the underside of the engine was scratched to bits and he continued to try and sell me the car brand new.  They said o no it will be fine we will repair it for free, i mean who in there right mind would buy a damaged used car, so i told them where to go and bought one from another dealer.

[google09]

The Mazda site gives a telephone number to call on the contact us section of 08457 484848, so I would call this number to get the ball rolling and be , but polite

[andy_g]

i just brought my m2 sport from colliers accocks green and they delivered the car with a scuffed alloy a scratched dashboard and scratched door lining all they said was they will see what they can do to repair the damage.
I just rang Mazda UK and they going to deal with it I ain't messing around with the dealer I don't get the respose I want I go to manufacturer I did it with vauxhall when they refused to repair the car under warranty guess what it got repaired
the number is on the main mazda web site at the bottom under contact us